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Terms & Conditions

Terms & Conditions

1. Acceptance of the Terms

By accessing or using any part of our platform (the "Platform"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not wish to be bound by this Agreement, please refrain from using the Platform.

2. Eligibility Requirements

To use the Platform, you must:

  • Be at least 18 years old or older;
  • Be a resident of one of our supported countries (see below);
  • Comply with these Terms and Conditions;

We reserve the right to refuse access to any user who does not meet the eligibility requirements.

3. Minimum Age Requirements

You must be at least 18 years old to use our Platform. If you are under 18, please do not attempt to register or play on our site.

4. Geographic Restrictions

Our services and content may only be used by individuals residing in countries where we have licensed the necessary permissions (see below). We reserve the right to restrict access from certain countries at any time.

5. Account Registration Rules

To create an account, you must:

  • Provide accurate information during registration;
  • Be honest about your location and age;
  • Not use someone else's details without permission;
  • Comply with our one-account-per-user policy;

Failure to comply may result in suspension or termination of your account.

6. One-Account-Per-User Policy

Each user is limited to a single account on the Platform. If we discover that you have created multiple accounts, we reserve the right to close all affected accounts and restrict further access.

7. Identity Verification and KYC

We may request identification or verification documents from users as necessary to comply with licensing requirements or prevent potential misuse of our services. By providing such information, you consent to its collection, storage, and use for these purposes.

8. Account Accuracy Obligations

You must ensure that all registration details provided are accurate and up-to-date. If any information changes (e.g., your address), please update it immediately through the Platform's account settings.

9. Account Security Responsibilities

It is your responsibility to maintain the security of your login credentials, including passwords. We recommend using strong, unique combinations for added protection.

10. Login Credentials and Password Protection

  • You are responsible for keeping your login details secure;
  • Do not share or reuse password with anyone;
  • Notify us immediately if you suspect unauthorized access;

11. Restricted Behaviour and Prohibited Activities

You agree to:

  • Not engage in any behaviour deemed abusive, harassing, or defamatory towards other users, staff, or the Platform as a whole;
  • Refrain from attempting to exploit platform vulnerabilities, including cheating, hacking, or using external tools for unfair advantage;

12. Multi-Accounting and Fraud Prevention

If we suspect that you are operating multiple accounts simultaneously or engaging in any form of fraud (e.g., money laundering), we reserve the right to suspend your account(s) pending investigation.

13. Bonus and Promotion Rules

  • Promotions may be subject to their own terms, conditions, and expiry dates;
  • We reserve the right to modify, remove, or cancel promotional offers at any time without notice;

By participating in promotions, you agree that our decisions regarding prizes are final and binding.

14. Wagering and Gameplay Conditions

  • All gameplay is subject to our Terms & Conditions, including rules on bets, wagers, and betting limits;
  • We reserve the right to modify or change the odds of any game at any time;

15. Bonus Abuse Prevention

To prevent abuse, we may impose wagering requirements, deposit limits, or other restrictions on accounts participating in promotional offers.

16. Deposits and Withdrawals (where applicable)

If our Platform supports deposits and withdrawals:

  • You agree to use the deposited funds only for valid gaming purposes;
  • We reserve the right to request verification before processing any withdrawal requests;

17. Verification Before Withdrawals

We may require users to verify their identity or location prior to withdrawing winnings, as necessary.

18. Processing and Review Procedures

If your account is suspended due to potential misuse (e.g., suspected bonus abuse), we will:

  • Notify you of the reasons for suspension;
  • Allow time for response and clarification before deciding on course of action;

19. Responsible Gambling Expectations

We encourage responsible gaming practices, including limiting bets, setting deposit limits, or self-excluding from play.

20. Self-Exclusion and Account Restrictions

If you request to suspend or permanently close your account due to concerns over gambling:

  • We will respect any such requests;
  • You may choose to have restrictions applied to prevent future access;

Please note that once an account has been terminated, we cannot assist in recovering lost login details.

21. Game Fairness and RNG Systems

We strive for fairness in all our games using Random Number Generators (RNGs). However:

  • The outcome of each spin or play remains uncertain;
  • No guarantees are made regarding a player's potential winnings;

22. Technical Interruptions or Voided Gameplay

In the unlikely event of technical issues resulting in lost game data, we reserve the right to void any related gameplay.

23. Suspension or Closure of Accounts

If you fail to comply with these Terms & Conditions (e.g., create multiple accounts), your account may be suspended pending investigation or permanently closed by us without notice.

24. Intellectual Property and Platform Ownership

All content on our site remains the property of Product Madness (Aristocrat social casino), including all intellectual property rights and ownership claims.

25. Limitation of Liability

We accept no liability for any consequential damages resulting from suspension or termination of an account due to breach of these Terms & Conditions.

26. Modification of terms

These Terms & Conditions may be updated at our discretion without prior notice. By continuing to access the Platform, you agree to abide by the revised Terms.

27. Contact or Support Guidance

For any questions, concerns, or issues related to gameplay, bonuses, account restrictions, or these Terms & Conditions:

  • Please visit our support page
  • Contact us via email

We're always here to help with your gaming experience.

28. Applicable Licensing or Regulatory Oversight

Our Platform is designed, developed, and operated in compliance with the most current regulations governing social gaming platforms (as per applicable laws).

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